Frequently Asked Questions

Celebration of Life:

How do I secure a booking?

We asked for a signed booking form along with a £250 non-refundable deposit to secure your booking, with confirmation of final guest numbers and the remaining balance 48 hours before.

How long do we have the room for?

You can enjoy your private function suite, included in the package price, for a period of four hours, should you wish to arrange a later departure there is a £100 charge per additional hour.

Can we Bring Flowers, Photos and play music?

Absolutely, we embrace the special details that make each event personal to you, your friends and family. Your Events Coordinator will be able to arrange a suitable time to drop your items off or set them up.

Can I host both the service and reception at The Bromley Court Hotel?

Services are available in our Wellington Suite, with private entry for the coffin through out Garden entrance. You will need to arrange a celebrant to carry our the service, should you need help with recommendations we have a list we’d be happy to share with you.

Celebrations & Events:

What types of celebrations do you host?

We host a wide range of celebrations including birthday parties, anniversaries, engagement parties, baby showers, christenings, retirement parties, and private dinners.

What is the minimum and maximum number of guests you can accommodate?

Our venue can accommodate intimate gatherings of 10 guests up to larger celebrations of 250 guests. Capacity depends on your preferred room layout and event style.

How long can the function run?

Celebration events run for up to 6 hours. Access prior to the event can be arranged for decoration setup.

Do you have a late licence?

All events must conclude by midnight.

Do you offer catering services?

Yes, all catering is provided in-house. We offer a range of menu options and can cater for dietary requirements including vegetarian, vegan, gluten-free, and allergies.

Can we bring our own caterer or drinks?

We are not a dry hire venue. All food and beverages must be purchased through the hotel.

Do you offer bar packages or drinks receptions?

Yes, we offer a range of drinks packages including arrival drinks, wine with dinner, and bar tab options.

Is décor included in the package?

Décor packages are available through one of our recommended suppliers. You will have the opportunity to discuss your preferences directly with them.

Can we bring our own decorations?

Yes, you are welcome to provide your own décor. Please note that certain items (e.g. confetti, candles, wall fixtures) may be subject to restrictions.

What audio-visual facilities are available?

We provide microphones, speakers, projectors, and screens. Additional AV requirements can be arranged.

Can we hire a DJ or live band?

Yes, external entertainment providers are welcome. Please check with our team for supplier guidelines.

Do you provide an event coordinator?

Yes, a member of our team will be onsite to ensure your event runs smoothly.

What is the booking and payment process?

A deposit is required to secure your date. The remaining balance is payable prior to the event. Full payment terms are provided at booking.

What is your cancellation policy?

Cancellation terms depend on the notice period provided. Deposits are non-refundable. Full terms and conditions will be shared at booking.

How far in advance should we book?

We recommend booking as early as possible, particularly for peak seasons and weekends.

Weddings:

Do you host wedding ceremonies as well as receptions?

Yes, we can host both your ceremony and reception, allowing you and your guests to celebrate in one convenient location.

How many wedding guests can you accommodate?

We can host weddings from intimate gatherings of 10 guests to larger celebrations of up to 250 guests, depending on the room setup.

Is the venue licensed for civil ceremonies?

We are licensed with Bromley Registrars, we assist in booking your ceremony with them and a separate fee is payable to them for the process of legally marrying you.

Do you offer wedding packages?

Yes, we offer a range of wedding packages designed to suit different styles and budgets. These can also be tailored to your needs.

Is a wedding coordinator and wedding manager included?

Yes, our experienced team of coordinators will assist with planning and our events managers will be onsite on the day to ensure everything runs smoothly.

Can we personalise our wedding package?

Absolutely. We are happy to tailor elements such as menus, drinks packages, and room layout to suit your vision.

Do you provide a bridal suite?

Accommodation options, including junior suites, executive suties and the suite, are available. Please enquire for availability and preferential rates.

Can we bring our own suppliers (photographer, florist, band, etc.)?

External suppliers are welcome. We can also recommend trusted local vendors.

Is décor included?

Décor packages are available through our recommended supplier, or you may arrange your own décor within venue guidelines.

What time must the wedding reception finish?

All wedding receptions must conclude by midnight.

Corporate:

What types of corporate events do you host?

We host conferences, meetings, training sessions, product launches, networking events, awards dinners, and team-building events.

What room layouts are available?

We offer theatre, classroom, boardroom, cabaret, and banquet-style setups.

What is your maximum conference capacity?

We can accommodate up to 220 delegates depending on the layout selected.

What AV equipment is included?

We provide microphones, speakers, projectors, and screens. Additional technical requirements can be arranged upon request.

Is Wi-Fi available?

Yes, complimentary Wi-Fi is available throughout the venue.

Do you offer hybrid meeting facilities?

Hybrid meeting options can be discussed with our team.

Do you offer day delegate packages?

Yes, we offer Day Delegate Rates (DDR) which can include room hire, AV equipment, refreshments, and lunch.

Can you accommodate dietary requirements?

Yes, we can cater for all dietary needs with advance notice.

Are private dining options available for corporate dinners?

Yes, we can arrange private dining spaces for corporate dinners and networking events.

Is parking available for delegates?

Yes, onsite parking is available on a first come, first served basis.

Do you offer corporate accommodation rates?

Yes, preferential accommodation rates may be available for conference delegates.

What is your cancellation policy?

Cancellation terms vary depending on the size and notice period of the event. Full terms will be outlined in your contract.

Stay:

What is check-in and check-out time?

Check-in is from 3pm and check out is until 11am.

Can I do a late check out?

We can offer complimentary until 12noon a late check out for a fee of £10 per hour up to 2pm, subject to availability.

Is Reception open 24 hours?

Yes, our helpful reception team are available to help day and night.

What types of rooms do you offer?

We offer a range of room types to suit solo travellers, couples, families, and business guests. Details of each room category, including amenities are available on our Stay with us page.

Are the rooms en-suite?

Yes, all guest rooms have private en-suite bathrooms.

Are tea and coffee facilities provided in the rooms?

Yes, rooms include tea and coffee making facilities for your convenience.

Is there a fridge in my room?

Yes, rooms include a fridge.

Is there a travel cot available?

A travel cot and bedding is available on request, please let our team know prior to arrival should you require one.

Is there Wi-fi available?

Complimentary Wi-Fi is available throughout the hotel, including all guest rooms.

Is breakfast included in my stay?

Breakfast options vary depending on your booking. Please check your reservation details or contact the hotel if you’re unsure.

Do you have a restaurant or bar on site?

Yes, the hotel has on-site dining and bar facilities where guests can enjoy meals and drinks during their stay. Opening times may vary.

Is room service available?

We have a room service menu available, with hot items available until 9pm and cold sandwiches available 24/7.

Can you offer dietary requirements?

We’re happy to accommodate dietary needs where possible. Please let us know in advance so our team can assist you.

Do you have accessible rooms and facilities?

We have an accessible room at the hotel, equipped with a wet room.

Is your hotel suitable for business stays or events?

Yes, the Bromley Court Hotel is popular with business travellers and offers meeting and event facilities. More information is available on our Meetings  and Events pages.

How can I make or change to a booking?

Bookings can be made directly through our website or by contacting the hotel. To amend or cancel a reservation, please refer to your booking confirmation or get in touch with our team.

What is your cancellation policy?

Cancellation policies vary depending on the rate booked. Full details are provided at the time of booking.

Can I book directly for the best rates?

Yes, booking directly through our website often provides access to our best available rates and exclusive offers.

Is the hotel family-friendly?

Yes, we welcome families and offer room options suitable for guests travelling with children.

Who can I contact if I have more questions?

Our friendly team is always happy to help. Please contact us by phone on 02084618600 or email reservations@bromleycourthotel.co.uk  or speak to reception during your stay.

Dine:

Do I need to book a table?

We recommend booking in advance, especially at weekends but walk-ins are welcome subject to availability.

Can we dine outside?

Weather dependant, our terrace is open from April-September. You can order food at your table using the QR code.

Is the restaurant open to non-residents?

Yes, our restaurant is open to both hotel guests and the general public.

Do you have a dress code?

No. You are welcome to come as you are. Some ticketed events may have a dress code

Are you dog friendly?

Small well behaved dogs, on a lead, are welcome in the Garden Restaurant and Bar. Dogs are not permitted in the buffet area at breakfast

Is service charge included?

Any 12.5% discretionary service charge is added to all bills in the restaurant

General:

Is parking available at the hotel?

There is complimentary parking available on a first come first served basis, with the road also offering free parking.

Is the hotel close to public transport?

Yes, the hotel is well placed for access to local bus routes and nearby train stations, making it easy to travel to central London and surrounding areas.

Is there EV charging available?

There is three EV charging points available.

Is there a height restriction in the car park?

There is no height limit on our carpark, but there is limited spaces available to accommodate large vans and coach parking would need to be requested in advance.

Bookings:

How do I make a reservation?

You can book online via our website or by calling the hotel directly.

Do I need to pay a deposit?

for bookings of more than 5 people a £5 per person deposit will be required at the time of booking. This sill be refunded if the table is cancelled with more than 48 hours notice.

Do you take group bookings or private dining enquiries?

Absolutely. We can accommodate group dining and private hire, please contact our events team for details.

Dietary Requirements

Do you cater for dietary requirements and allergies?

Yes. We cater for most dietary requirements please inform us when booking. Our allergen matrix can be viewed on our website

Is your menu suitable for children?

We offer child-friendly options and are happy to adapt dishes where possible.

Afternoon Tea

Do I need to pre-book afternoon tea?

Yes, afternoon tea must be booked at least 24 hours in advance to allow for items to be prepared

Can afternoon tea be adapted for dietary requirements?

Yes, with advance notice we can provide vegetarian, vegan, gluten-free, and allergen-friendly afternoon teas.

Accessibility & Facilities

Is the restaurant accessible?

Yes,  we offer step-free access to the restaurant, accessed via the main reception, taking the lift to the first floor. We also have an accessible toilet by the restaurant entrance

Do you have high chairs?

Yes,  high chairs are available on request.

Do you offer set menus or seasonal events?

Yes, we run seasonal menus, themed events, and special dining experiences throughout the year.

Can you accommodate celebrations like birthdays or anniversaries?

Of course, let us know when booking and we’ll do our best to make it special.